Refund Policy

Last updated: August 6, 2026

Thank you for using FreeOCR.AI. We are committed to a fair and transparent refund process. This Refund Policy explains when and how refunds are available for subscription payments, permanent credit purchases, and API credit top-ups.

1. Scope and General Rules

This policy applies to paid FreeOCR.AI Pro subscriptions, permanent credit purchases, and FreeOCR.AI API credit top-ups purchased directly through our website or Merchant of Record.

Important: Refund eligibility is limited to your most recent payment of the applicable purchase type. Payments from earlier billing cycles or earlier top-ups are not refundable.

2. Refund Request Window

You must submit your refund request within 14 calendar days of the charge date for your most recent payment. Requests submitted after this window may be denied.

3. Full Refunds

If you have not used any Pro credits, permanent credits, API credits, pages, calls, or equivalent billable resources after your most recent payment, you are eligible for a 100% full refund of that most recent payment.

4. Pro-rated Refunds (Usage-Based)

If you have used part of your Pro allocation, permanent credit balance, or API credit top-up after your most recent payment, you may still be eligible for a pro-rated refund.

We calculate the refund by deducting the portion already consumed from the paid amount for the current billing cycle or top-up. For example, if you used 20% of your included monthly allocation or purchased credits, the refundable amount would generally be 80% of your most recent payment for that purchase.

5. API Credits and Failed API Requests

API credit top-ups are eligible for refund review under the same 14-day request window. Unused API Credits from your most recent top-up may be refundable. Used API Credits are generally not refundable as cash.

If an API request fails because of an internal processing error, we may automatically restore the API Credits charged for that request. Restored API Credits are not a cash refund and do not create a right to compensation for failed integrations, downtime, lost data, or lost business.

6. Permanent Credits

Permanent credits do not expire, but this does not mean unused credits are automatically refundable. Refund requests for permanent credit purchases are reviewed based on the 14-day request window, actual usage, abuse risk, and applicable law.

7. Cancellation and Refunds

You may cancel your subscription at any time. Cancellation stops future renewals but does not automatically trigger a refund.

If you want a refund, you must submit a separate refund request that satisfies this Refund Policy.

8. Non-Refundable Situations

We may deny refund requests, including but not limited to the following:

• Request made outside the refund request window.
• Request relates to any payment other than the most recent one.
• Material use of Pro resources beyond what supports a reasonable pro-rated refund.
• Violations of our Terms of Service, abuse, fraudulent activity, or chargeback abuse.
• Credits or API Credits already consumed by successful requests.
• Cases where access limitations are caused by factors outside our control (for example, local network restrictions or third-party outages) and the service has otherwise been delivered.

9. How to Request a Refund

To request a refund, contact us at admin@freeocr.ai and include:

• The email address associated with your FreeOCR.AI account.
• The product involved, such as Pro, permanent credits, or API credits.
• A brief reason for your refund request.
• Relevant transaction details (such as invoice ID, receipt ID, or payment reference).

10. Review and Processing Time

After receiving your request, we review your account usage logs and payment details to determine eligibility and the refundable amount.

Approved refunds are usually processed within 5-10 business days to your original payment method. Actual settlement timing may vary based on your payment provider or bank.

11. Merchant of Record Notes

Paddle acts as the Merchant of Record and authorized reseller for purchases made through our website. Refund execution is handled by Paddle and may be subject to its buyer terms, refund policy, and applicable legal requirements.

12. Changes to this Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: admin@freeocr.ai